As of February 2024, we have discontinued accepting new orders for R Fashion. If you placed an order through our website before this date, rest assured that our team is diligently working to fulfill any pending orders placed before February 2024.

Our in-stock orders are shipped within 48 hours to your door if customers are located in Hong Kong.

Delivery for international orders can take from 4-15 days depending on your location.  

All deliveries can be tracked using the tracking link sent to your email address upon shipping confirmation.

The cost of taxes and duties are enforced by the destination country customs department. We have no control over the customs, duties & tax charges. Please keep in mind that our shipping times should be used as a guide only and are based on the time from dispatch. We cannot take responsibility for customs clearance delays.

To ensure we ship to your destination, please check the shipping guide below:

Please email hello@thercollective.com if you need more assistance. 

After you place your order, you will receive a confirmation email with your order number. We will then prepare your package for shipping. We dispatch all orders within 2 business days. Once we have dispatched your order, we will send you another email with your shipment confirmation details, which includes your tracking information so you can keep an eye on its progress.

The general production lead time upon order confirmation is 6-8 weeks. Actual lead time varies depending on material availability, degree of customisation, quantity, manufacturing country, etc. Our team will work out precise schedules case by case for your enquiry.

The only way forward is together. We’re proud to collaborate in equal partnerships with our like-minded manufacturing partners, from global businesses reducing impacts in the mainstream industry to local social enterprises reviving craftsmanship.

Our suppliers’ technical knowledge is one of our assets. We enlist a collaborative and transparent approach with our manufacturers to bring about the best and most practical circular solutions utilising suppliers' expertise and input. We also ensure our construction is durable to allow longevity and multiple lifetimes, so we’re always all ears when it comes to product development with our manufacturing partners.

Our rescued materials are leftover/unused off-season materials from our partner retailers. Unlike made-to-order freshly made materials, the availability of rescued materials is limited. We would offer the exact material as long as the material is available, but we cannot guarantee you can always get the exact same material. Please be expected that it is very normal to have mixed materials being used for the same product. 

Most businesses routinely end up with excess materials that are generated through their regular operations that, for a host of routine reasons, become unwanted for their larger scale production. 

Through our collaborative and long-term partnerships, we create solutions for IP and non IP sensitive excess materials, which enables us to put waste back to work.

We rescue and reuse quality waste materials from our luxury brands and manufacturing partners, from denims, canvas, nylon, leather to more unusual materials. This brings uniqueness, offers bespoke options and design variations, all of which aids storytelling.

The carbon emissions and water savings are evaluated by our impact assessment partner, Vaayu. They use the Circular Footprint Formula (CFF), an extension of Life Cycle Analysis (LCA). They analyse the flow of materials and energy into the product throughout its life cycle, from cradle to grave, including raw material extraction, product assembly, labelling and printing, packaging, transport and distribution, product use and end-of-life. In this scenario, CFF measures the amount of resources used and the emissions linked to the rescued and recycled content and recyclability of the product. The measurement meets the need for a standardised approach to assess environmental burdens and credits for suppliers and end users of recycled materials, whilst taking into account market characteristics.

It’s estimated that every second, the equivalent of one garbage truck of textiles is landfilled or incinerated and that every year, 92 million tons of textile waste is generated by the fashion industry. We want to capture some of this waste as our direct experience has shown us that so much of it is gorgeous, top quality fabrics that we know deserve to stay in wardrobes and not become waste. That is why we are focussed on rescuing and reusing these textile waste - instead of using virgin materials - to protect the environment whilst creating beautiful clothes that you will love.

It’s amazing! We think upcycling pre-existing materials that would otherwise be wasted - instead of using virgin materials - is one of the most immediately beneficial and impactful methods of making the fashion industry more sustainable. And the numbers back us up! Thanks to our partners, RESET Carbon, we conducted a life-cycle assessment on our first collection, analysing the environment impacts of every step of our own production processes using waste materials - instead of using virgin materials. The results suggest that our typical upcycled jackets have a 60% reduced carbon footprint compared with one made from virgin materials, which is equivalent to diverting 14,882 plastic bottles from landfill. (Of course, not buying any new clothes would create the most amount of savings!).

We’re sophisticated and stylish textile waste savers! Currently, we mainly upcycle luxury brands, mills and manufacturers’ gorgeous, top quality waste that has never been used before, which is often called deadstock or pre-consumer waste. We also take in textile swatches (which are leftover textile samples from production), sampling yardage (which are factory surplus waste leftover from textile sample manufacturing) to unsold, brand new clothing. We want to rescue as much top quality fabrics as possible, including natural and man-made fibres.

Yes, the fabrics that we rescue to reuse are in top quality condition and from reputable partners who themselves have quality supply chains and fabrics. We are committed to using quality fabrics only, because we value longevity and we only want to upcycle the best.

Yes! Our own team includes fabric experts - who collectively have spent nearly 100 years handling textiles - and so we first check the samples and their incoming test results, if we have them. We have a partnership with a world-leading testing and verification company who then retests our proposed fabrics for chemicals of concern and physical properties, like colour fastness, shrinkage and seam slip allowance, so that we only upcycle quality fabrics back into the fashion system. If our partners identify any weaknesses in the fabrics, then we do not upcycle them and instead we donate the fabrics to our charity partners, Redress.

In the past, we have upcycled post-consumer secondhand clothing into new garments, which is very challenging and also so needed in the industry, because there is so much waste out there. However, for now, our core focus is upcycling industry’s textile waste, rather than consumers’ clothing waste.

We are passionate about genuinely reducing waste. So we do not buy waste from jobbers, or textile traders, because we believe that these textile traders already have a market for their fabrics via their pre-existing buyers. Instead, we only rescue fabrics from our brand, mill and manufacturing partners who, for many reasons, can not get rid of their fabric excess via any other routes. So the fabrics that we take are nearing the end of their life and are most likely heading towards landfill because, sometimes, brands, mills and manufactures are not able to find any other options for their unwanted excess at the right time.

Currently we are not dying our fabrics because we simply love the fabrics we use as-is and so we don’t need to add extra chemical process to them. In the future, we may explore dying, if the fabric waste we have rescued is calling out for it.

Our manufacturing partners are crucial to us as they make our dreams become reality. So we take selecting them seriously, in particular their social and environmental performance. We work closely with award-winning TAL Group, the highly successful and sustainable manufacturers with a long legacy of innovation and a deep commitment to their sustainable and ethical operations, who have their head office in Hong Kong and manufacturing facilities throughout Asia. We also work with Hong Kong social enterprise, Splendid, who provide working opportunities for people in the community who have employment and living needs.

We know and trust our partners. Our Code of Conduct stipulates that we must create a healthy work environment inside the factories and pay fair wages.

We have been to their factories many times, we sleep onsite at their dorms and eat with their workers and so we have a trustworthy relationship with them. We are really proud knowing that we are partnering into socially sustainable supply chains in which workers and the environment are treated respectfully.

We have our own in-house creative and design team who create our Main Collections and who also collaborate with various award-winning sustainable fashion designers from around the world. All of our designers in the collective are Alumni from The Redress Design Awards, the world’s largest sustainable fashion design competition that is organised by our sister charity, Redress.

We believe in empowering the world’s best sustainable fashion designers to bring their talent to market. For nearly a decade, through our work with Redress, we have witnessed how the next generation of fashion designers have fresh and fashion-forward ideas that can transform fashion. So we purposely scout the world’s best talent and then create the platform for them to unleash their ideas for a better future through their collections with us. This collective attitude of maximising shared values and brings about collaborative change.

We really want you to fall in love with clothes, and of course with The R Collective. Recently, we think clothes have become too throwaway and so we want to ramp up how much we respect and value clothes. The more you love your clothes, the better you will care for them, the more you will wear them and the more inspired you will be to style them over and over. We want you to keep your clothes in the fashion loop for as long as possible, to help reverse throwaway fashion trends. You can call us fans of SLOW fashion if you like. We think it’s simple. We hope The R Collective will be part of your conscious closet, but if not, that is also ok as there are already so many clothes out there and we don’t want to tell you to buy more!

We do not offer a free alteration or repair service, instead we encourage you to support your local community and to visit your local seamstress to repair common wear and tear. We have created your The R Collective product with generous seam allowances to make some repairs easier.

We do have a take back service for our customers, if they really need it. But before you part ways with your R Collective piece, we encourage you to swap it with a friend or reimagine how you can wear it with your existing wardrobe pieces. If you have already tried styling it in new ways and you don’t want to swap it with a friend and you really wish to part with it, then please send us an email to hello@thercollective.com or to to arrange the take back. We will need to ask you to cover the shipping costs back to Hong Kong. Once we receive your The R Collective product, we work with our sister charity, Redress to ensure that it continues working magic in the secondhand market.