Terms and Conditions

These Terms and Conditions apply to your use of our Website and purchase of products through our Website and consist of the following sections: 1. General; 2. Terms of Sale; and 3. Terms of Use.

1. GENERAL

Welcome to our Website, www.thercollective.com ("Website"). The Website is owned and operated by The R Collective (HK) Limited ("we", "us", "our"). We are registered in Hong Kong under company registration 2534322, 2405, Nine Queen's Road Central, Hong Kong. These terms and conditions ("Terms"), together with our Privacy Notice and Cookies Policy, apply to your use of our Website and to any purchase by you of any of the products listed on our Website. By using our Website, you confirm that you accept the Terms of Use and agree to comply with them. If you do not agree to the Terms of Use, you may not use our Website. The Terms of Sale will apply to any order you make on our Website. Before placing a purchase order on our Website you will be asked to agree to these Terms. Please read them carefully before you submit your order. If you do not accept these Terms, you will not be able to order any products from our Website. We recommend you print a copy of these terms for future reference.

2. TERMS OF SALE

2.1 OUR PRODUCTS

2.1.1 We take reasonable care to ensure that all details, descriptions and prices quoted in respect of any products on our Website are correct and accurate when the relevant information is entered into the system. While we work hard to keep our Website as up to date as possible, the information on our Website relating to the products may not be correct at the moment you place your order. We will rectify any such errors as soon as possible when we become aware of them.

2.1.2 Prices and charges in respect of the products on our Website will be in displayed in your selected currency and will be exclusive of taxes and include excise duties. 

2.1.3 Delivery charges may also be added to your order. The amount of delivery charges applicable to your order may vary depending on your requested delivery method, order value and your shipping location. Such delivery charges will be clearly displayed in the order process prior to you finalising your order. Information on delivery charges is available in the FAQ section of our Website. If you do not accept the delivery charges you can end the order process before completing your order.

2.1.4 Please note that all products shown on our Website are subject to availability and delivery times are estimates only.

2.2 PLACING AN ORDER, ACCEPTANCE AND CANCELLATION

2.2.1 You can create an order by following the onscreen prompts after clicking on the products you wish to purchase. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

2.2.2 Before completing your order you will be asked to confirm you have read these Terms and will be asked to accept. If you have any questions regarding these Terms, please contact us before placing an order.

2.2.3 You can complete your order by clicking on the ‘Pay now’ button on the ‘Order’ page. After you have clicked on ‘Pay now’ you are unable to amend your order from this point and we will process your payment.

2.2.4 After completing the payment process, you will receive an e-mail from us acknowledging that we have received your placed order (“Confirmation Message”). You should store and/or print this e-mail for your records. If you do not receive a Confirmation Message within one working day of placing your order please contact us on sales@thercollective.com.

2.2.5 Please note that placement of an order by you on our Website is an offer to buy the relevant products from us, and is subject to our acceptance. The Confirmation Message only confirms we have received your order, acceptance of your order, and formation of a contract between you and us, will only take place when you have received a notification that your items have been dispatched. You will only own a product when we have received payment from you in full.

2.2.6 We reserve the right to cancel your order if we have not received payment for your order, for example, your debit or credit card is declined, or if the products are unavailable. If your order is cancelled we will notify you as soon as reasonably possible and will refund any amount paid by you for such products as soon as possible.

2.2.7 If we are unable to fulfil your order because the products are unavailable, we will contact you via e-mail or phone to offer a reasonable substitute, or to notify you when we expect such products to be back in stock. Acceptance of any alternative suggestion is entirely at your discretion.

2.3 PRICE AND PAYMENT

2.3.1 The prices for the products will be the price indicated on our Website order page when you placed your order. The prices listed may change from time to time without notice to you. However, such changes will not apply where we have accepted your order, subject to any inadvertent technical error for which we will not be liable. If we accept and process your order where a pricing error has occurred which is obvious and unmistakeable, we may cancel your order, refund any sums you have paid, and require return of any products provided to you.

2.3.2 You can only pay for products using the payment options as indicated on our Website. We do not accept any other method of payment.

2.3.3 All payment orders are processed via a payment service provider. The general conditions of the payment service provider are applicable to any such payment orders. By using a credit/debit card to pay for your order, you confirm that the card being used is yours.

2.3.4 All cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment to us, we cannot accept your order and will not be liable for any consequent delay or non-delivery.

2.4 DELIVERY INFORMATION

2.4.1 There are certain restrictions which will apply to our delivery of goods - please refer to our FAQs or contact us to see if we will deliver to your location.

2.4.2 Delivery will be via our third party delivery provider. We are not liable for delayed or incorrect deliveries if caused by circumstances that are outside of our control. If we are unable to meet the estimated delivery date, we will notify you as soon as possible and notify you of a revised delivery time.

2.4.3 Delivery charges may vary depending on promotions or special offers which we may run from time to time. Delivery charges will be in accordance with the terms and conditions of that promotion or offer. Any delivery charges will be clearly displayed to you in the order process prior to you finalising your order.

2.4.4 Depending on the method of delivery you select, orders must be placed by a certain time. Please refer to our FAQs to ensure that you know when to expect your order.

2.4.5 Orders will be delivered to the address that you specify when placing an order. You may also specify a different recipient for delivery of your order. You acknowledge that any acceptance by you, a nominated recipient, or by anyone else who accepts delivery on your behalf, is evidence of successful delivery having been made, at which point the products become your responsibility.

2.4.6 If no one is available to take delivery, our third party delivery provider will leave a note stating that delivery was attempted and will indicate at which location the products will be stored and can be collected by you. It is your responsibility to contact our third party delivery provider to arrange re-delivery of the products. If the products cannot be delivered, or you have not arranged a re-delivery or you have not been collected your products within 10 working days after failure of the first delivery attempt, your products will be returned to us and we will cancel your order and refund to you any amounts paid.

 

2.5 RETURNS

2.5.1 You may only return or exchange products purchased from our Website in accordance with our Returns Policy.

2.5.2 If any of the products you have bought are faulty or mis-described you may cancel your contract, or get the products repaired or replaced. Please contact us to find out how to return your faulty or mis-described product or to arrange a repair or replacement. If the products are found to be faulty or mis-described and you wish to return these, we will refund the price you paid for the products and any applicable delivery charges paid by you to receive and return your order. We will endeavour to make any refunds due to you as soon as possible.

2.5.3 Sale items cannot be returned or exchanged. No exceptions will be made for sizing, fit, or fabric issues. Should you have any product related queries, we encourage you to reach out to us at hello@thercollective.com before placing your order.

2.5.4 All made-on-demand orders are non-refundable and cannot be cancelled once placed due to the custom and made-to-order processes involved. However, a one-time exchange is accepted against your first order.

2.6 PROBLEMS

For general enquiries, if you are having problems with your product, or you think there may be a fault, please contact us to find out how to return your product.

3. TERMS OF USE OF OUR WEBSITE

USE OF MATERIAL ON OUR WEBSITE

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. You are unable to upload your own content to our Website. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Information on our Website The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

CHANGES TO OUR WEBSITE AND THESE TERMS

Please note that we may amend these Terms from time to time. Therefore, every time you use our Website or wish to order any products, please read and check these Terms before accepting to ensure you are aware of the conditions that apply at that time. We may also update and change our Website from time to time to reflect changes to our products, our users' needs and our business priorities.

Our Website is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

We cannot guarantee that our Website will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

LIABILITY

We shall not be liable for any damages resulting from the use (or inability to make use) of our Website, including any incorrectness or incompleteness of information placed on our Website. We will only be responsible for any losses that you suffer as a result of our breach of these Terms and supply of the products to the extent that they are a foreseeable consequence to both of us at the time you placed the relevant order. Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our breach of contract, tort, fraud or negligence, or for any liability to you where it would be unlawful to do so.

Please note that we only provide our site for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity

GOVERNING LAW AND JURISDICTION

These Terms and any contract entered into shall be governed and construed in accordance with laws of Hong Kong and any claim or dispute will be subject to the exclusive jurisdiction of the Hong Kong courts.