Shipping & Returns
Hong Kong Orders
All Hong Kong Orders can be shipped to your door or picked up from our studio space in Sham Shui Po, Hong Kong.
The shipping fee to Hong Kong is US$5. Orders will be dispatched within 48 hours, and will usually be received within 1-2 days.
All deliveries can be tracked using the tracking link sent to your email address upon shipping confirmation.
International Shipping
We offer standard shipping worldwide (4 to 15 days). All orders are charged in USD.
Our shipping fee includes taxes and duties. All relevant delivery options available for your order and to your destination will be displayed at checkout.
To ensure we ship to your destination, please check the shipping guide below:
|
Shipping Destination |
Estimated Shipping Time |
Shipping Fee |
|
Hong Kong |
1 - 2 days |
USD $5 |
|
China & Macao |
2 - 8 days |
USD $10 |
|
Rest Of Asia |
5 - 8 days |
USD $20 |
|
Australia & New Zealand |
5 - 8 days |
USD $30 |
|
US & Canada |
5 - 8 days |
USD $35 |
|
UK |
4 - 6 days |
USD $30 |
|
France, Germany, Switzerland |
4 - 8 days |
USD $30 |
|
Spain |
7 - 10 days |
USD $30 |
|
Italy |
11 - 15 days |
USD $30 |
| Denmark | 5 - 8 days | USD $35 |
If your country or region is not listed, unfortunately, we do not ship to your destination. We’re working on it! Please email hello@thercollective.com if you need more assistance.
All deliveries can be tracked using the tracking link sent to your email address upon shipping confirmation.
Returns & Exchanges
If the colour or fit is not right, you may exchange or return any item within 14 days after you have received your package. To exchange or return your item, please request a Returns Merchandise Authorisation (RMA) number by emailing us at hello@thercollective.com.
Sale items cannot be returned or exchanged. No exceptions will be made for sizing, fit, or fabric issues. Should you have any product related queries, we encourage you to reach out to us at hello@thercollective.com before placing your order.
Please note all orders from our made-on-demand Refashioned collection are non-refundable and cannot be cancelled once placed due to the custom and made-to-order processes involved. However, a one-time exchange is accepted against your first order.
Learn more about our Returns & Exchange policy.