Payment, Delivery & Returns

Payment

All transactions on this website are processed using a secure online payment gateway. Even though you can choose your currency while browsing the website please note that all final transactions will be processed in USD.

Shipping Time and Cost

All orders will be dispatched within 48 hours and will usually be received within 1-2 days if you are locally based. All Hong Kong Orders can be shipped to your door or picked up from our office in Sham Shui Po. For international orders, delivery can take from 4-10 days depending on your location. 

All deliveries can be tracked using the tracking link sent to your email address upon shipping confirmation.

We charge a flat shipping fee depending on your destination according to the following table. The shipping cost is displayed during the check out as soon as the delivery address has been completed.

 Shipping Destination

Estimated Shipping Time

Shipping Fee

Hong Kong

1 - 2 days

USD $5

China & Macao

2 - 8 days

USD $10

Rest Of Asia

5 - 8 days

USD $20

Australia & New Zealand

5 - 8 days

USD $30

US & Canada

5 - 8 days

USD $35

UK

4 - 6 days

USD $30

France, Germany, Switzerland

4 - 8 days

USD $30

Spain

7 - 10 days

USD $30

Italy 

11 - 15 days

USD $30

If your country or region is not listed, we will be pleased to consider. Please email hello@thercollective.com and we will work on it!

Taxes & Duties

All our orders are shipped Taxes and Duties paid which means that we have paid them already through our shipping provider. 

We have paid great attention to organizing our processes with our partners but there is always a possibility a specific case could go in an unexpected way. In the event you are being asked to pay taxes by customs to clear your parcel, please contact us at hello@thercollective.com so that we can help to sort the situation out.

Returns

If the colour or fit is not right, we accept exchange or return any item within 14 days after you have received your package. To exchange or return your item, please request a Returns Merchandise Authorisation (RMA) number by emailing us at hello@thercollective.com

We encourage you to check our Size & Fit Guide and carefully consider your purchases before you complete your order.

Learn more about our Returns & Exchange policy.

Packaging and Environment 

In our ongoing efforts to lower the impact on the environment generated by the business, we continue to discover innovative ways to deliver our branding and core values through our packaging, for which we have made the following actions:

- We have developed partnerships with Avery Dennison, a world-leading innovative packaging solutions provider to wrap our garments in an environmentally friendly, water-soluble packaging. With Hydroplast, we’re able to reduce our impact on the environment and provide our customers EN13432* certified protective garment bags.

- We use a light compostable bag for packaging instead of a classic carton box that is usually used for international parcels. It is lighter and takes less space with Air Freight and therefore is more effective with less CO2 emissions.

    Learn more about our Packaging Partners.

    Customer Service and Help

    Our goal is to be a mindful brand. We always treat our customers with the utmost respect and work diligently to find the best solution shall a problem arise. Despite our best efforts there might be circumstances that are out of our hands but our team is always happy to help.

    You may also find the following links useful:

      Interested in an item but want to try the fit before you buy? Book an appointment with us to visit us at our working studio based in Sham Shui Po, Hong Kong. 

      If you need more assistance, we’re here to help. Contact us using the form or email us at hello@thercollective.com. We'll aim to get back to you within 48 hours.